Airtel Introduces India’s First Integrated Cloud Platform

Bharti Airtel, a leading telecom service provider in India, has unveiled its groundbreaking Contact Center as a Service (CCaaS) platform. This pioneering omni-channel cloud system offers a unified solution for all enterprise contact center requirements.

Previously, businesses had to procure voice, cloud, and software components separately from various vendors, incurring significant capital and time expenditures. Airtel's innovative CCaaS platform consolidates Voice-as-a-Service (VaaS), cloud, and top-notch contact center software, including Genesys, resulting in substantial cost reductions and instant accessibility for enterprises.

Abhishek Biswal, Head of Digital Products & Services at Airtel Business, stated, "Our cutting-edge CCaaS platform addresses the industry-wide challenge of lacking a unified solution for contact center management. By seamlessly integrating voice, cloud, and software, we simplify contact center operations at an affordable cost, revolutionizing the industry and enhancing customer experiences."

With Airtel CCaaS, enterprises can efficiently manage inbound and outbound calls, call routing, queuing, conference calls, and cloud monitoring from any office location, anytime. The platform eliminates the complexity of multi-vendor setups, regulatory compliance, and extended troubleshooting wait times, streamlining operations and enabling easy scalability across locations.