Fusion CX Ltd

Fusion CX Limited was originally incorporated as 'Xplore-Tech Services Private Limited' as a private limited company through a certificate of incorporation dated February 25, 2004. The name of the Company was changed to 'Fusion CX Private Limited' dated June 26, 2024 by the Registrar of Companies, Central Processing Centre. The name was thereafter changed to 'Fusion CX Limited' upon conversion to a public limited company on March 13, 2025 via fresh Certificate of Incorporation issued by the Registrar of Companies, West Bengal at Kolkata. The Company is engaged in providing business process management services with a global presence. The Company has client base in several countries including US, Canada and UK. Its business process solutions and services maintain focus on key verticals, including telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail, where it has developed deep domain specialization. With a human and tech philosophy at its core, Fusion CX blends deep domain expertise with a portfolio of proprietary AI tools to enable intelligent, multilingual, and omnichannel engagement at scale through a broad spectrum of generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation. The Company acquired 100% shares of HelpDeskNow Inc.; acquired 100% shares of O'Currance Inc. in 2012; acquired 100% shares of Phocus Contact Solutions Inc in 2013. It launched a nearshore center in San Salvador, El Salvador in 2016; acquired SupportSave, LLC in 2018 and thereafter added a nearshore center in Kingston, Jamaica in same year. In 2019, further a nearshore center launched in Albania, Tirana in 2019. In 2020, it established a delivery centre in Morocco by acquiring a subsidiary, Finaccess BPO (Phoneo). In 2021, the Company acquired 100% shares of Competent Synergies Private Limited. It further launched a nearshore centre in Medellin, Colombia in 2021. In 2022, the Company established new centres in Navi Mumbai, Maharashtra and Howrah, West Bengal, further set up new centers at Durgapur & Kalyani in West Bengal in 2023. The erstwhile subsidiary, Competent Synergies Private Limited has got merged with the Company in 2024. In 2025, the Company has further established Centre in Siliguri, West Bengal. Company is planning an IPO by raising funds aggregating of Rs 1000 Cr equity shares of Re 1/- each comprising a fresh issue of Rs 600 Cr equity shares and Rs 400 Cr equity shares offer for sale filed through Draft Red Herring Prospectus.