Fusion CX Ltd IPO

Fusion CX Ltd IPO

We are a customer experience (CX) service provider delivering high-end, complex, and, integrated CX services across multiple channels including voice, email, chat, social media and message in a cost-effective manner with technology playing central role in our service delivery model. (Source: Everest Report) With a human and tech philosophy at its core, Fusion CX blends deep domain expertise with a portfolio of proprietary AI tools to enable intelligent, multilingual, and omnichannel engagement at scale through a broad spectrum of generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation (Source: Everest Report) Our business process solutions and services company maintains focus on key verticals, including telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail, where it has developed deep domain specialization.

Fusion CX Ltd IPO Details

Total Shares Offered

₹ 2,42,90,657

Offer to Public

69,89,619

Retail Max (Shares)

₹ 24,29,066

Pre Issue Promoters Holding

₹ 12,51,04,800

Exchange

BSE

Issue size

₹ 702 Cr

IPO Open Date

Oct 14, 2026

Close Date

Oct 16, 2026

Lot Size

51

Min Investment

₹ 14,025

Issue Type

Book Building

Listing Date

Oct 22, 2026

Fusion CX Ltd IPO Dates

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Oct 14, 2026
Opening date
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Oct 16, 2026
Closing date
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Oct 19, 2026
Basis of Allotment
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Oct 21, 2026
Initiation of Refunds
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Oct 21, 2026
Credit of Shares
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Oct 22, 2026
Listing date

Details

SectorType
SectorComputers - Software - Medium
Sub SectorSmall
Issue TypeBook Building

Subscription Status

*Values are in Lakhs

Investor Type

QIB

NII

Retail

Employee

Total

Fusion CX Ltd Financial Status

Income Statement

Particulars (In Rs. Crores)

Balance Sheet

Particulars (In Rs. Crores)
Particulars (in Rs. Crores)FY23FY22FY21
Revenue from operations1,818.141,329.30991.32
EBITDA36.3546.2241.15
PAT12.2321.1414.20
Total Assets173.11159.63113.79
Share Capital12.6312.6012.60
Total Borrowings140.12117.75116.15
Operating Activities (Net Cash)24.7933.2727.31
Investing Activities (Net Cash)9.233.7810.52
Financing Activities (Net Cash)140.12117.75116.15
Net Cashflow14.218.104.53

About Fusion CX Ltd

Our Company was originally incorporated as Xplore-Tech Services Private Limited as a private limited company under the Companies Act, 1956, through a certificate of incorporation dated February 25, 2004, issued by the Registrar of Companies, West Bengal at Kolkata. The name of the Company was subsequently changed to Fusion CX Private Limited pursuant to a resolution passed by our Board dated March 27, 2024, and a shareholders' resolution dated April 26, 2024, and a fresh certificate of incorporation dated June 26, 2024, was issued by the Registrar of Companies, Central Processing Centre to reflect the change in name. The name of the Company was thereafter changed to Fusion CX Limited upon conversion to a public limited company pursuant to a Board resolution dated January 27, 2025 and a special resolution passed in the extraordinary general meeting of the Shareholders held on January 28, 2025, and consequently a fresh certificate of incorporation dated March 13, 2025, was issued by the Registrar of Companies, Central Processing Centre to reflect the change in name upon conversion.

CX refers to organizations' strategies, tools, and processes to orchestrate, measure, and optimize every customer interaction across channels. The global CX market is undergoing significant transformation, fueled by rising customer expectations, accelerated digital adoption, and the integration of AI and automation technologies. Valued at approximately ?30.53 trillion (US$370 billion) in 2024, the CX industry is expected to grow steadily through 2027 and beyond, driven by enterprises' increasing emphasis on delivering seamless, omnichannel, and personalized customer experiences. Outsourced CX, which accounted for approximately 32% of the market in 2023-24, continues to outpace the growth of in-house CX, driven by cost efficiencies, faster deployment timelines, and access to next-generation capabilities, including gen AI and multilingual omnichannel support.

We are a customer experience (CX) service provider delivering high-end, complex, and, integrated CX services across multiple channels including voice, email, chat, social media and message in a cost-effective manner with technology playing central role in our service delivery model. (Source: Everest Report) With a human and tech philosophy at its core, Fusion CX blends deep domain expertise with a portfolio of proprietary AI tools to enable intelligent, multilingual, and omnichannel engagement at scale through a broad spectrum of generative AI-driven technologies that enhance customer engagement, operational efficiency, and digital transformation (Source: Everest Report) Our business process solutions and services company maintains focus on key verticals, including telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail, where it has developed deep domain specialization.

Peer Comparison:

  • Fusion CX Limited
  • FirstSource Solutions Limited
  • eClerx Services Limited
  • Alldigi Tech Limited
  • Inventurus Knowledge Solutions Limited
  • Sagility India Limited
  • Hinduja Global Solutions Limited

Fusion CX Ltd Key Points

Strengths

Global delivery network across 13 countries with 40 scalable delivery centres providing 24x7 multichannel support.

Continuous focus on strategic R&D investments to develop in-house, AI-driven solutions focused on CX transformation.

Proven track record of inorganic growth and integration adding capabilities and driving financial growth.

Diversified operations with domain expertise across multiple industries with long standing customer relationships.

Diverse Board, experienced promoters and management team with domain expertise supported by skilled employees.

Risk

There are outstanding legal proceedings involving the Company, Subsidiaries and Directors. Any adverse outcome in such proceedings may adversely affect its reputation, business, results of operations, profitability and margins, cash flows and financial condition.

A significant portion of the company's business is attributable to top 10 customers that have contributed 49.84%, 52.17%, 45.30% and 41.04% to the revenue from operations for the three month period ended June 30, 2026, Fiscals 2026, 2025 and 2024, respectively. Any deterioration in the financial condition of the company's top customers or the loss of such customers may have an adverse impact on its business.

If the company's information security measures are compromised, damaged or interrupted by cyber attacks, breaches, computer viruses or other security problems, its business, reputation and financial condition could be adversely affected.

Strategy

Client retention, expansion of wallet share, deepening market presence and entering new geographies to drive growth.

Accelerating growth through strategic R&D investments leveraging Generative AI enabled innovation.

Pursue strategic acquisitions.

Focus on high value corporate accounts and accelerating growth through up-selling and cross-selling

Operational efficiency and cost optimization

How To Apply for Fusion CX Ltd IPO Online?

Step 1:

Log in to the BlinkX stock market app and click ‘IPO’ in the Xplore section.

Step 2:

From the list of open IPOs, select the IPO you want to invest.

Step 3:

Go through the IPO details like lot size, price band, about the company, etc.

Step 4:

Click ‘Apply IPO’ to apply and enter the number of lots and bidding price along with your UPI ID.

Step 5:

Confirm your bid and accept the payment mandate sent to your UPI App for completing the IPO application.

FAQs on IPO (Initial Public Offering)

What is the issue size of the Fusion CX Ltd IPO?

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Fusion CX Ltd's IPO offers shares for up to 500 It begins on Oct 14, 2026 and ends on Oct 16, 2026.

What is the price of the Fusion CX Ltd IPO?

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The price of Fusion CX Ltd IPO ranges between ₹275 to ₹289 per share.

What are the open and close dates for the Fusion CX Ltd IPO?

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The Fusion CX Ltd IPO opens on Oct 14, 2026 and closes on Oct 16, 2026.

When will the Fusion CX Ltd IPO be allotted?

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The allotment for the Fusion CX Ltd IPO will be finalised on Oct 19, 2026. The shares will be listed on BSE and NSE on Oct 22, 2026.

What is the minimum lot size required for Fusion CX Ltd IPO?

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The minimum lot size for Fusion CX Ltd IPO is 51 shares, priced between ₹275 to ₹289 per share.

What is the GMP of Fusion CX Ltd IPO?

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The GMP (Grey Market Premium) of Fusion CX Ltd IPO fluctuates based on market demand and sentiment.

How do you check the allotment status of Fusion CX Ltd IPO?

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To check the allotment status of Fusion CX Ltd IPO, visit the registrar's website, select the IPO, enter your PAN Card number, Application Number, or DP Client ID, and click 'search.'

Where is the Fusion CX Ltd IPO getting listed?

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The Fusion CX Ltd IPO is getting listed on the BSE and NSE. Bidding opens on Oct 14, 2026, and closes on Oct 16, 2026. The allotment is finalised on Oct 19, 2026.

How do you apply for the Fusion CX Ltd IPO?

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To apply for the Fusion CX Ltd IPO, download the BlinkX app, complete KYC, select the IPO, enter bid details, and submit. Verify UPI payment for shares allotment.

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