Nest and TCS expand strategic partnership to provide enhanced member experience

Tata Consultancy Services (TCS) and Nest announced the expansion of their long-standing partnership to focus on digitally transforming Nest’s scheme administration services, delivering enhanced member experiences and furthering the scheme’s mission of delivering better retirement outcomes for people across the UK.

Nest and TCS have worked closely since 2011 when the digital, auto-enrolment pension scheme was first launched. 

Responsible for end-to-end administration services across all aspects of the scheme, TCS built a greenfield operation with a user-friendly, multi-channel, self-serve model, and a robust core that easily scaled as Nest became the provider for millions of workers saving for their retirements, the company said.

As part of the partnership, TCS will help Nest transform its administration services using a future-ready, digitally enabled, omnichannel platform powered by TCS BaNCS. Its digital-first architecture provides APIs to enable easy integration with ecosystem partners, such as payroll providers and fintech. It will leverage the latest technologies and data analytics to deliver personalized, self-directed experiences to members. This will enable Nest’s 12 million members and 1 million employers to access the right information at the right time, in the way that suits them best.

Source: Media reports